Purpose of the 116006 helpline for victims of crime – to help prevent people from becoming victims of crime by by increasing support for victims and promoting a fair and effective state response to criminal offenses, which balances the interests of the victim, the offender, and society as a whole, as well as to create and develop a comprehensive victim support model for Latvia that is integrated into the European legal environment. comprehensive victim support model for Latvia within the European legal environment.
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116006 is a state-provided victim support hotline that provides assistance to people who have been victims of crime or violence, as well as their relatives and support persons. Our task is to ensure that no one is left alone with what has happened and that every victim has access to understandable, respectful and professional assistance.
A crime can be not only physically traumatic, but also emotionally and psychologically traumatic. After such an experience, people often feel confused, insecure, or helpless.
By calling 116006, you can access:
- emotional support – listening, support during and after crisis situations;
- psychological support – support to reduce emotional stress, stabilize and restore resources;
- informative assistance – explanations about victims’ rights, criminal proceedings, protection options, compensation for damages, state compensation, and other available support services.
Support is provided free of charge, confidentially and regardless of whether the person has contacted the police or other institutions. We respect each person’s experience and choices – victims make their own decisions, but we help them understand their options.
Telephone consultations are provided by trained specialists who work in a respectful, neutral, and empathetic manner.
About cietušajiem.lv
This website is designed to provide you with useful information if you, or someone you know, have been the victim of any type of crime or have witnessed a crime being committed. This website provides information that will help you feel more confident and secure when dealing with individuals, institutions, and organizations that you may encounter as a victim or witness.
The website provides information about institutions and organizations where you can get support, regardless of the type of crime, when it was committed, or whether you reported the crime.
Experiencing a crime often causes confusion, fear, and uncertainty about where to turn and what the victim’s rights are. cietusajiem.lv has been created as a safe and accessible place where essential information is gathered in one place about:
- victims’ rights and protection options;
- compensation for damages and state compensation;
- the criminal process and the role of the victim in it;
- available support services in Latvia;
- emotional and psychological reactions after a crime.
We believe that accessible information and timely support can mitigate the consequences of crime and help people regain a sense of security, control, and self-determination.
